Refund policy

At Cientra, we understand that selecting the right style and fit is important. If your purchase is not quite right, we offer a smooth and customer-focused returns and exchanges process. Customers may request a return or exchange within 60 days of the purchase date, provided the item meets our condition requirements. All returned products must be in original, unworn condition, free from any tears, stains, stretching, or visible wear, and must include all original packaging.

For size-related exchanges, please ensure that the original tag remains attached to the garment. Items that have been worn, washed, or returned without their tags will not be eligible for an exchange. Exchanges are subject to stock availability, and if the requested size or style is not available, customers may opt for a refund in accordance with our Refund Policy.

Once the returned item is received and inspected, our team will process your exchange or return as quickly as possible. Cientra reserves the right to refuse any return or exchange that does not adhere to these requirements. For further assistance or clarification regarding the returns and exchanges process, our customer support team is available to help ensure a smooth and transparent experience.